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Information For Travelers - Regarding Coronavirus (COVID-19) Procedures. Your safety and well-being are our highest priority. As we face these unprecedented moments, we want to keep you informed on how we are responding to the current situation on COVID-19.
  1. ALL CHECK IN AND OUT PROCEDURES ARE HANDLED DIGITALLY WITH MINIMUM CONTACT
  2. ON ARRIVAL ALL TEMPERATURES WILL BE RECORDED BY A PISTOL THERMOMETER BY A STAFF MEMBER IN PPE AND ALL PERSONAL ITEMS WILL BE SANITIZED.
  3. ROOMS ARE CLEANED, DISINFECTED, OZONIZED AND SEALED UNTIL NEXT CHECK IN.
  4. LAUNDRY AND ALL LINENS ARE WASHED AND DRIED EXTENSIVELY AND SEALED IN PLASTIC HERMETICALLY SEALED BAGS AND PLACED IN ROOMS FOR MAXIMUM CLEANLINESS.
  5. ALCOHOL GEL 70%, SURGICAL MASKS AND DISINFECTANT SPRAY OR/AND WIPES ARE ADDED TO THE AMENITIES.
  6. DISINFECTANT FLOOR MATS AT EVERY ACCESS TO THE HOTEL.
  7. GUEST ASSIST APP IS AVAILABLE, IN QR CODE, FOR EASY ACCESS TO INFORMATION REGARDING COVID SAFETY PROCEDURES.
  8. IN ALL COMMON AREAS THERE ARE HAND DISINFECTANT STATIONS FOR CONVENIENT USE AT ANY TIME.
  9. ALL AREAS ARE MARKED FOR SOCIAL DISTANCING FOR BOTH STAFF AND CLIENTS
  10. STAFF OF ALL DEPARTMENTS WEAR PPE AT ALL TIMES.
  11. BASIC SYMPTOMS OF COVID-19 AND PROPER HAND WASHING ARE DISPLAYED VISIBLY FOR BOTH CLIENTS AND EMPLOYEES.
  12. ISOLATION AREAS ARE AVAILABLE IN CASE OF ANY SYMPTOMS. PLEASE BE DIRECTED TO "THE GUEST ASSIST APP" FOR DIGITAL DIAGNOSIS OR DOCTOR IF NECESSARY.

CHECK IN:

Welcome to Villas DeRosa,

Please wave your hand in front of the ring bell to activate the motion sensor. A staff member, wearing PPE, will shortly greet you for a quick and safe check in; which will include:

1. Verifying your temperature with a pistol thermometer and sanitation of hands with 70% alcohol.
2. A couple of questions about your travel history for the past 14 days and place of origin.
3. A couple of questions confirming well-being or signs of any symptoms.
4. All luggage and high exposure personal items will be disinfected before entering the establishment as well as a safe body spray.
5. Disinfecting the bottom off shoes on a mat as you enter the establishment to enjoy your vacation.
6. Use the QR code provided at the entrance (or throughout the hotel) to download the Guest Assist App on your mobile devise for all information about traveling in the area and safety precautions.

Your safety and comfort is our priority during this unprecedented time, thank you for your patience and enjoy your stay.

CHECK OUT:

Check out time is at 11:00 am, please leave the keys in the room.

If any assistance is needed please wave your hand in front of the ring bell to activate the motion sensor and a staff member in PPE will be there shortly to assist you. Thank you for your visit and safe travels.